Your Revora AI is like a virtual team member. It reads messages, understands what the lead is saying, and responds with helpful, natural replies — all automatically.
This section explains how it works, what it can do, and how you can make it better over time.
How the AI Works (Plain English)
Here is what happens behind the scenes:
- A lead is added to your system (from a CSV import, a form, etc.)
- The AI sends the first text message automatically
- When the lead replies, the AI reads their message
- The AI checks its knowledge base (the information about your business) to craft a good response
- The AI sends a reply
- This back-and-forth continues until the lead is qualified, books a call, or stops responding
The AI works during business hours and follows a set schedule. It won’t text leads in the middle of the night.
What the AI Can Do
- Send the first outreach message to new leads
- Have a back-and-forth text conversation
- Ask qualification questions (like “Are you looking to sell?” or “Do you have any off-market properties?”)
- Answer basic questions about your business
- Schedule calls by sending your booking link
- Move leads through your pipeline stages automatically
- Follow up with leads who haven’t responded
What the AI Can’t Do
- Make phone calls (it only sends text messages)
- Negotiate deals or make offers
- Sign contracts
- Handle complex, unique situations that require human judgment
- Know information you haven’t given it (it only knows what’s in its knowledge base)
How to Train Your AI (Adding FAQs)
The AI gets smarter when you give it more information. The easiest way to do this is by adding FAQ entries — questions and answers that the AI can use in conversations.
Why This Matters
If a lead asks a question and the AI doesn’t have a good answer, it might say something generic or slightly off. By adding that question and a good answer to the FAQ, the AI will handle it perfectly next time.
Step-by-Step: Adding a New FAQ
- Click Settings in the left sidebar
- Click Conversation AI (under the “AI” section)
- Click on your bot
- Click the Knowledge Base tab
- Click + Add Q&A
- In the Question field, type the question a lead might ask
- Example: “What areas do you buy in?”
- In the Answer field, type exactly how you want the AI to respond
- Example: “We buy properties in the entire DFW metroplex, including Dallas, Fort Worth, Arlington, and surrounding cities.”
- Click Save
Step-by-Step: Editing an Existing FAQ
- Go to Settings → Conversation AI → Your Bot → Knowledge Base
- Find the FAQ entry you want to change
- Click on it to open it
- Edit the question or answer
- Click Save
Tips for Writing Good FAQs
- Keep answers short — 1-3 sentences is best. The AI should sound like a real person texting, not an essay.
- Use the language your leads use — If sellers ask “Do you pay closing costs?”, write the question that way (not “What is the policy on closing cost allocation?”)
- Be specific — Instead of “We buy houses in Texas,” say “We buy houses in Houston, Dallas, San Antonio, and Austin.”
- Add common objections — If leads often say “I’m not interested,” add an FAQ with a good response to that
Video: Adding FAQs to Your AI — A walkthrough video will be added here soon.
Using Thumbs Up / Thumbs Down
When you read an AI conversation, you’ll see thumbs up (👍) and thumbs down (👎) icons next to each AI message.
What Happens When You Click Thumbs Up
It tells the system: “This was a good response.” This helps the AI know it’s on the right track.
What Happens When You Click Thumbs Down
It tells the system: “This response needs work.” A small feedback form will appear where you can:
- Explain what was wrong with the response
- Write what the AI should have said instead
- This feedback helps improve the AI over time
When to Use Thumbs Down
Use it when:
- The AI gave wrong information (like the wrong city, wrong service, etc.)
- The AI sounded too robotic or unnatural
- The AI missed the point of what the lead was saying
- The AI should have responded differently
How to Write a Better Response
When you click thumbs down, you get a chance to write what the AI should have said. Tips:
- Write it like a text message (short, casual, friendly)
- Include the correct information
- Think about what would make the lead want to keep talking
Example:
- AI said: “We are a real estate investment company that purchases properties in various conditions.”
- Better: “Hey! Yeah, we buy houses as-is — no repairs needed. What’s the address of the property you’re looking at?”
Video: Training AI with Feedback — A walkthrough video will be added here soon.
Things You Should NOT Change
Your Revora system comes pre-configured with automations and settings that make everything work together. Changing certain things can break the system.
⚠️ Do NOT Edit Workflows or Automations
Workflows are the behind-the-scenes rules that tell the AI when to send messages, how to move leads through the pipeline, and what to do when certain things happen.
Where they are: Settings → Automations (or Workflows)
Why not to touch them: Even a small change (like removing one step or changing a trigger) can stop the entire system from working. If something needs to be adjusted, contact the Revora team and we’ll handle it.
⚠️ Do NOT Change AI Bot Settings or Prompts
The AI bot’s personality, instructions, and behavior rules were carefully set up during your onboarding. These control how the AI talks to leads.
Where they are: Settings → Conversation AI → Bot Settings
Why not to touch them: Changing the bot’s instructions can make it say the wrong things, stop qualifying leads properly, or break the conversation flow.
What CAN You Change?
| You CAN change | How |
|---|
| FAQ entries (Knowledge Base) | Settings → Conversation AI → Knowledge Base |
| Thumbs up/down feedback | Inside any conversation |
| Your calendar availability | Calendar → Settings |
| Your business information | Settings → Business Profile |
| Your personal notification settings | Settings → My Profile |
If Something Seems Wrong
If the AI is behaving oddly or something doesn’t look right, don’t try to fix it yourself. Contact the Revora team. We can see exactly what’s happening and fix it without breaking anything else.
Video: Understanding Your AI — A walkthrough video will be added here soon.
